Privacy Policy

1. Information we collect

We collect the information you provide and some technical data generated automatically when you browse our site.

• •Contact details such as your name, email, phone number and country.
• •Booking details such as travel dates, number of travelers and destinations of interest.
• •Technical data such as IP address, browser type and pages visited.
• •If you opt in to SMS, your mobile number, consent status, opt-in source, opt-in timestamp, consent language version and opt-out status.

2. How we use your information

We use your personal data to:

• •Respond to your inquiries and prepare personalized quotes.
• •Manage and confirm your bookings and provide customer support.
• •Send you relevant information about your trip and, with your consent, occasional offers.
• •Improve our website and comply with our legal obligations.

3. SMS/text messaging consent

TravelXM may send SMS/text messages to individuals who have provided applicable consent, sent a text message to TravelXM, or are engaged in a customer-care conversation where SMS is appropriate. Messages may include responses to travel inquiries, quote updates, booking confirmations, itinerary details, trip reminders, logistics updates, customer support, and travel advisor or partner support.

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP, and request help by replying HELP or contacting reservations@travelxm.com. Consent to receive SMS is not a condition of purchase.

4. Sharing your information

We only share your data with the service providers needed to deliver your trip (such as hotels, guides and transport operators) and when required by law. We do not sell your personal data to third parties. No mobile opt-in or text message consent will be shared with third parties or affiliates.

5. Data retention and security

We keep your data only as long as necessary for the purposes described or as required by law, and we apply reasonable technical and organizational measures to protect it against loss or unauthorized access.

6. Your rights

You may request access to, correction or deletion of your personal data, and object to or restrict certain processing. To exercise these rights, contact us using the details below.

7. Contact

For any privacy-related request, contact us at reservations@travelxm.com or +506 7198 0510.